Cancellation or Postponement
Should we have to postpone a course or workshop due to unforeseen circumstances, such as staff illness, we will offer you an alternative date.
Once we have received your full payment and confirmed your booking the workshop will be secured. However, if workshop numbers are small you may be given the option to book on an alternative date.
Refunds and exchanges
Should you need to change your workshop date we will endeavour to book you onto an alternative workshop to the same value, subject to availability.
Should you change your mind we will refund:
- your full amount with 28 days or more notice
- between 14 to 28 days’ notice, a 25% cancellation fee of the value of the workshop will be retained from your refund.
- Less than 14 days from the published date we are unable to offer refunds, however we will book you onto an alternative workshop.
- Should cancellations made within 72 hours of the start of the workshop we would be unable to exchange your course date or refund deposits. This is due to the cost of materials as they would have been ordered.